LEGAL
REFUND & RETURNS POLICY
All sales are final. Defects are covered by the manufacturer warranty, and fraudulent transactions are handled through the process set out below.
LAST UPDATED: SEPTEMBER 2026
All sales are final.
Elyx Tactical does not accept returns and does not issue refunds. Every product we sell is covered by the manufacturer warranty, and that warranty is your remedy for any defect in materials or workmanship. There are three narrow exceptions, each set out below: a denied or failed transfer, an item damaged in transit or shipped in error, and a fraudulent transaction. Please read this page in full before placing an order.
MANUFACTURER WARRANTY
Every item we sell carries the warranty offered by its manufacturer. Where a product proves defective, the manufacturer, not the retailer, is responsible for repair, replacement or adjustment under the terms of that warranty.
Contact us with your order number and a description of the fault. We will identify the correct warranty channel, provide proof of purchase and help you open the claim. We will support you through the process, but the manufacturer determines the outcome.
WHY SALES ARE FINAL
Firearms, ammunition and related components are regulated products. Once an item leaves our control we cannot verify how it has been handled, transported or stored, and we cannot lawfully return it to inventory as new. For that reason we are unable to accept merchandise back.
DENIED OR FAILED TRANSFERS
Serialized firearms ship to the licensed dealer you nominate, and the transfer is completed at their premises. If your background check is denied, or you are otherwise unable to complete the transfer, the dealer returns the firearm to us. In that case we refund the purchase price less a 20 percent restocking fee and the cost of shipping in both directions. Any transfer fee already charged by the receiving dealer is payable to them and cannot be refunded by us.
If you change your mind before collecting a firearm, tell us as soon as possible. The same 20 percent restocking fee and shipping deductions apply.
DAMAGED IN TRANSIT OR SHIPPED IN ERROR
Inspect your order on arrival. If an item arrives damaged, or you receive something you did not order, notify us within 48 hours of delivery with your order number and photographs of both the item and its packaging. Keep all packaging until the claim is resolved, as carriers require it for inspection. Where the error is ours or the carrier’s, we will correct it at our expense. This is the only circumstance in which merchandise may be returned to us outside of an approved fraud claim.
FRAUDULENT TRANSACTIONS
We recognize one exception to this policy: a transaction placed on your account or payment instrument without your authorization. To open a fraud claim, submit all three of the following.
- A completed Return Merchandise Authorization (RMA) request form. Request the form from us. Merchandise sent to us without an approved RMA number will be refused.
- A police report documenting the fraud, filed with the law enforcement agency having jurisdiction over your home address.
- A written statement from your financial institution, on the institution’s letterhead, confirming that the fraud has been reported and is under active investigation.
A claim missing any of these three items cannot be processed.
OUR REVIEW
On receipt of a complete claim we will carry out our own investigation, which may include reviewing order records, delivery confirmation, transfer documentation and payment data. We will confirm the outcome to you in writing.
IF A CLAIM IS APPROVED
Where a fraud claim is approved, we will refund the purchase price less all shipping costs incurred in both directions and all transaction and processing fees charged by our merchant services provider. Those costs are charged to us by third parties and are not recoverable, so they cannot be returned to you. Any merchandise must be returned to us in the condition in which it was received before a refund is issued.
BEFORE YOU ORDER
Because sales are final, please confirm before purchasing that the item fits your firearm, is legal to own where you live, and is what you intend to buy. If you are uncertain about compatibility, specification or legality, ask us first. We would far rather answer a question before your order than after it.
QUESTIONS
Reach us at guns@elyxtactical.com or on (423) 231-6455. This policy should be read alongside our terms and conditions and our shipping and sales restrictions.
QUESTIONS BEFORE YOU BUY?
Ask us first. We would rather talk it through before the order than after it.